Consulting Services
CFI - Certified Inspector
We offer experienced and effective mediation on behalf of end-users, mills, installation companies, and architects in quality-related disputes. In many of these cases, we assess the problem, suggest the solution, and then implement the solution by actually installing the product to create the desired end result. This program prevents costly delays or additional production requirements.
Comprehensive training for installers, sales, and production staff
Customized programs provide in-house training on a variety of topics namely such as new product launches, customer/installer support, complaint handling, compliance and tolerance issues, and finally cost/choice analysis for problem installations.
Corrective Services
A failing installation can prove to be extremely expensive, unless an appropriate “crisis correction plan” is implemented. These situations typically arise because of 1 of 3 reasons.
Inadequate installation expertise
Product failure or inappropriate specifications
Unforeseen site conditions
Timely interruption of a failing process will prevent significant disputes and budget overruns. The corrective services that we typically implement include but are not limited to:
Spot dyeing
Side match correction & feather dyeing
Micro-shearing to remove high rows, minor imperfections in surface pile, peaked seams, or excess surface pile fibers
Remediation of substandard work
Management & training of under-equipped installers
Correction of bowed/not straight patterns
Hand sewing
